truView
TruView allows hospitals and sales reps to schedule cases and reserve products for surgery
I started supporting the truView as the lead designer just as they were getting ramped up for an app redesign. The app in its previous form was riddled with bad UX practices and out of date UI’s.
I started with a UX audit of the app at the state it was in. Building out the app hierarchy helped to not only organize the information architecture but helped me understand the scope of the project. Truly understanding the case and kit reservation process was invaluable to building out the new experience.
Creating the New Experience
Once I worked out how the user would get throughout the app I started looking at the UI. The app was in serious need of a facelift. From screen to screen I looked at all the elements that would be needed and worked out a system that would work across all screens. The home screen (which is in its third iteration since joining the team) has morphed over the years to be a hub for all pertinent activity for the sales reps.
User Flow from Case Creation to Order Tracking
The core of truView is case management - starting with case creation. Within each case reps are able to reserve kits, record consumption, reorder product, and track orders. Maintaining and improving the case management screens has been paramount throughout my 2 years supporting the truView project.
Constant Iteration and Improvement
Constantly improving the app has been a focus since joining the team. No other flow has been more important than the consumption screens. Some cases can have upwards of 100 products and making sure that reps can efficiently input those products into consumption is very important. The PO continually sends over feedback from users that I consider when getting designs ready for sprints and releases.
Meeting with Sales Reps
Having a close relationship with the actual sales reps using the app has been extremely effective. I try to put myself in their shoes as much as I can, but nothing beats actually hearing from the reps and seeing how they use the app. Regular meetings at Rhode Island Hospital with sales reps has been incredibly valuable to creating an experience that works for the actual users.
Over the past two years I’ve created a complex architecture of screens while maintaining an intuitive and efficient user experience. Over 200 screens and counting.